PipoPrint 

Hours: M-F 8:30am-6:30pm EST Phone: 1-877-570-PIPO (877) 570-7474

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Not finding what you need? Have a specific account-related question?  Please review our most frequently asked questions.  If you still do not find what you are looking for, please submit a request for help, and one of our customer care representatives will respond to your inquiry as soon as possible.

 

How do I sign in to my account?

How do I upload a logo or image and apply it to my document?

How do I re-order?

What is your return policy?

Can I cancel or change my order?

What methods of payment do you accept?

What is CMYK printing?

What should I know about color printing and proofs?

Which browsers do you support?

What resolution does my artwork need to be for uploading?

How can I reduce the file size of the artwork I want to upload?

What printing process do you use?

What paper stock do you use?

Do you offer volume discounts?

Can I request a quote?

Which shipping methods do you use?

Do you offer rush production service?


How do I sign in to my account?

Select “My Account” from the top navigational menu. Next, simply enter your previously registered e-mail address and password. top

How do I upload a logo or image and apply it to my document?

First, if you have print-ready artwork, please ensure all artwork meets established requirements for file size, image dimension, resolution, and file format before uploading. Next, select “Upload a design” from the top navigational menu and follow the step-by-step instructions. See “Artwork Specifications” for details. top

How do I re-order?

To re-order a document without any changes or edits, select "My Account" from the top navigational menu (if you have not yet signed in to the system, the next screen will prompt you to do so). Next, select "View Orders,” locate the print job and click "Re-order”. Finally, complete the checkout process (pipoprint accepts the following payment methods: Visa, MasterCard, American Express, and Discover Card). top

What is your return policy?

pipoprint is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet our customers’ quality expectations. However, we cannot take responsibility for typing, image, or design errors caused by customers in the document creation process. pipoprint does not review card documents for content or spelling. pipoprint guarantees that you will be satisfied with our production quality. If you are not satisfied with any product, please contact Customer Care within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within 30 days of the date it was scheduled to arrive. top

Can I cancel or change my order?

pipoprint provides a fully automated, self-service web site. As we state on our web site and throughout the checkout process, orders may not be changed or cancelled once they have gone to print. We apologize in advance for any inconvenience; however, we hope you understand our need to keep our costs to a minimum and our turnaround times fast in order to continue to provide you with the best value in the printing industry. top

What methods of payment do you accept?

pipoprint accepts the following payment methods via our secure site: Visa, MasterCard, American Express, and Discover Card. top

What is CMYK printing?

CMYK printing, also known as “Process Printing,” is an industry standard method of printing in full color. CMYK actually stands for the four colors used as part of this printing standard. C is Cyan, M is Magenta, Y is Yellow, and K is for “Key,” which is the description that printers use for Black ink. CMYK printing can reproduce most color photographs very well. In traditional printing, a full color photograph is scanned and then run through software to create “color separations.” Once the separations are processed, and “plates” are made for each of the CMYK colors, the printer runs the ink through the plates on press, and the result is your full color image printed on paper. CMYK is the most economical method of reproducing full color images in the highest quality, and most magazines and glossy collateral are printed using CMYK. CMYK is the standard method that pipoprint currently uses to process all print jobs for our customers. top

What should I know about color printing and proofs?

Computer monitors use RGB to display color. RBG stands for Red, Green and Blue. When you print to the CMYK process, for best results, you should convert RBG images, to CMYK images first. Sometimes you’ll notice slight changes to the image when you make this conversion, so it’s better that you see the changes first before uploading your file. Also, some colors that you see on your screen are very difficult to reproduce exactly using CMYK (or any other printing method). Therefore, if you have the software that enables you to convert your image to CMYK before uploading to pipoprint, you’ll have a better idea of what you’ll receive once the printed products are shipped to you. Note: Blues pose the greatest color-match challenges when converted to CMYK from RGB. top

Which browsers do you support?

pipoprint utilizes state-of-the-art AJAX and Microsoft.net technology. We recommend Microsoft Internet Explorer versions 5.5 or greater, AOL versions based on Microsoft Internet Explorer 5.5 or greater, Netscape 4.x or greater, Firefox 1.5 or greater. top

What resolution does my artwork need to be for uploading?

For best results, save artwork to 300 DPI (dots per inch) at final print dimensions (full bleed size when uploading an entire product design). top

How can I reduce the file size of the artwork I want to upload?

Image editing software applications enable you to save your artwork in a format of your choice. In general, saving your file as a high resolution JPEG will help to reduce the size of your file while maintaining a relatively high quality image when printed. The following provide tips for reducing file size using specific application software.

Adobe Illustrator™: First, flatten the Illustrator file. Next, open the .ai file in Photoshop and verify that the file it is 1063 x 614 pixels*. Finally, save the file as a PSD to upload.

*If your Illustrator file is too large when opened in Photoshop, you have text or objects extending beyond the art board. Open the file in Illustrator and verify that no text or objects extend past the black box. Resave the file and repeat steps 1-3.

Photoshop: First, flatten the Photoshop file. If it is still too large, save it as a PDF Select encoding: JPEG Select #12 quality. Save the PDF and check the file size. If the file is still too large, try saving it at lesser and lesser quality until it is small enough to upload.

Other Programs: If your file is larger than 4MB, save it as a PDF, JPEG or TIF. These file formats compress images in different ways to achieve a smaller file size. PDF is a good choice for simple line art. JPEG reduces the number of pixels and will work well for photographs that are too large to upload. Experiment with different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 4 MB). GIF compresses files by reducing the number of colors displayed in the image; therefore, it does not work very well for color rich photos. It is best for online display. TIF is also recommended for producing good quality printing products. top

What printing process do you use?

All of our products are printed using a four-color (CMYK) process. We use state-of-the-art, ink-based presses, resulting in unlimited color combinations and optimum print quality.  top

What paper stock do you use?

pipoprint recognizes the importance of quality to your business image. We use only premium quality card and paper stock. Please check each product page for specific product/paper type combinations.  top

Do you offer volume discounts?

pipoprint offers business customers discounted pricing on volume purchasing (generally a minimum of 50 orders per month). Contact us for specifics.  top

Can I request a quote?

Each product-specific page has dynamic fields that allow you to select and change options and quantities and instantly receive a quote and production estimate.  top

Which shipping methods do you use?

For deliveries within the United States, pipoprint delivers via UPS. For some custom orders or larger marketing campaigns pipoprint may utilize USPS or FedEx. top

Do you offer rush production service?

Yes; pipoprint does offer two to three business day rush production services. You can select this option at the time of order. Your time-sensitive order is flagged immediately upon submission and is handled accordingly. top

 

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